Terms of Delivery
Pick-up your order directly at the Show-room
Do you live in New Brunswick, near Moncton?
You can pick up your order directly at iMPERTiNENT's Show Room located 83 PARK Street in Downtown Moncton.
When ordering, choose the option ’’ pick-up at Showroom ‘’. We will send you an order confirmation email in which will appear the days and opening hours and we will set up an appointment with you.
You live farther or far, far away?
Our transport partners will deliver to your home ...
- For orders under 149 CAD, delivery will be at your charge.
You have several options with different rates, depending on the speed of delivery.
Decide on the speed and the price of the delivery will appear on the total amount to be paid.
- For orders over 149 CAD, we offer the delivery!
Maybe you want to receive the package faster ....
- We give you the opportunity to choose a faster delivery - but it will be at your charge.
- choose the option you want and the price of delivery will appear on the total amount to be paid.
Restrictions on the free delivery offer
Warning !! We offer the delivery in Canadian and US territories easily accessible by our carriers.
Sending to more remote territories, less accessible (on an island for example) or that requires particular logistics does not quality for free delivery and will be subject to a quotation by our carrier partners - the delivery will be at your charge.
Signature upon delivery
If you are not present upon delivery, the deliveryman will come back.
He will not leave the package on the doorstep or at a neighbor's house. He will hand it to you and ask you to sign his delivery note.
We make the commitment to send your order within 24 hours.
Depending on where you live, the time required to receive your exchanged product may vary.
We guarantee that on the day of your order, the product is already in our warehouse in Moncton, NB, Canada.
Track your delivery
As soon as your package is in the hands of the carrier, we will send you a confirmation email with the name of the carrier, the delivery time and the tracking number of your package.
For delivery to USA, customs fees are the responsability of the customer. Customs charges are to be paid by the customer directly to the carier, either at the time of delivery or later.
To estimate customs fees,the customer will contact the customs department of his state.
Would you like to contact us for further information regarding delivery? Please send an email to firstname.lastname@example.org and we will answer as soon as possible!
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Returns always free. We deliver to Canada + USA. Lucky enough to live in the Maritimes? Pick-up from our home in Moncton – and we will chat with tea...