Returns, Exchanges and Refunds
You can return the product within 30 days of purchase.
If 30 days have elapsed since your purchase, we will unfortunately not be able to offer you a refund or exchange.
In order to be able to return and receive a Refund or Exchange, your item must be in the original packaging, unopened, unused and in the same condition in which you received it.
To make a return, you must:
- to make the request by email at the address: firstname.lastname@example.org
- present us with a receipt or proof of purchase.
Upon receipt of your email, if the conditions are met, we will send you a Rework Voucher.
You will need to contact the carrier and deliver the product properly packaged and the return slip.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you have not received your refund yet, please check your bank account first.
Then contact the credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at email@example.com.
Sale items (if any)
Only regular priced items can be refunded. Unfortunately, the sale items are not refundable.
Exchanges (if any)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article, send an e-mail to: firstname.lastname@example.org
At the time of the initial purchase, we offer free shipping from 149 CAD.
If by returning a product and requesting a refund, the amount of your purchases falls below 149 CAD, we will retain the amount to be refunded the amount of the initial shipping costs.
Depending on where you live, the time required to receive your exchanged product may vary.